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How z10r Handles Your Personal Data

Your privacy is a core part of how we built z10r — this page explains exactly what personal data we collect, why we collect it, and how you…

Data access on requestUPI & Paytm transaction privacyAccount-level encryptionNo third-party data sellingRight to erasure
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z10r How z10r Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Data Team Directly

If you want to request a copy of your data, raise a correction, or ask us to delete your account records, our privacy team can be reached through three direct channels.

Email the Privacy Team Send your data request or correction query to our dedicated privacy address. Include your registered email and the nature of your request so we can locate your account records and respond without delay.
Live Chat Support Our live chat is open around the clock. Start a conversation from any page on z10r, identify your request as a privacy matter, and the agent will route it to the data team with a reference number for tracking.
In-Account Help Centre Log in, head to Settings, and open the Help Centre tab. The privacy request form there lets you select the specific action — access, correction, or erasure — and attach any supporting details before submitting.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply encryption at rest and in transit across all account data, and our internal access controls mean only authorised staff can view personal records — and only when handling a verified…

Data Storage and Retention

Account records are kept for as long as your account is active and for a defined period afterwards as required by applicable law. Once that retention window closes, personal records are deleted from our primary and backup systems in a structured cycle.

Cookie Usage

We use session cookies to keep you logged in, preference cookies to remember your language and display settings, and analytics cookies to understand which pages load slowly. You can manage or decline non-essential cookies from the cookie settings panel at any time.

Payment Data Handling

UPI, Paytm and PhonePe transaction references are processed through encrypted channels and retained only until the transaction is verified and reconciled. We do not store full payment credentials on our servers; those remain with the payment provider.

Account Security Practices

Every z10r account is protected by password hashing, two-factor authentication via SMS or authenticator app, and automated alerts for login attempts from unrecognised devices. You can review active sessions and revoke any of them from your account security settings.

Third-Party Data Sharing

We share data with third parties only where necessary — for example, passing a UPI reference to a payment processor to complete a deposit, or providing account verification details to a KYC provider. We do not sell personal data to advertisers or data brokers under any circumstances.

Requesting Changes to Your Data

You have the right to access a copy of your data, correct inaccurate fields, or request full erasure. Submit your request through the in-account Help Centre form or email our privacy team directly; we confirm receipt within 24 hours and complete the action within five working days.

Common Questions About Your Privacy on z10r

These questions cover the situations our account holders ask about most often — from how to get a copy of stored data to what happens to your Paytm details after a withdrawal is processed. If your question is not here, our privacy team is reachable through any of the contact paths listed above.

We hold your name, registered email, contact number, device and session logs, and payment-method references such as your UPI handle or Paytm-linked number. You can request a full export of your data at any time from the Help Centre.

Log in, go to Settings, and open the Help Centre tab. Select the data access option, confirm your identity, and we will compile and deliver your data export within five working days to your registered email address.

Yes. Submit an erasure request through the Help Centre form or by emailing our privacy team. We will delete personal records from active and backup systems once any legally required retention period has been satisfied.

Transaction references are shared only with the relevant payment processor to complete and verify your deposit or withdrawal. They are not passed to advertisers, data brokers, or any unrelated third party at any stage.

We retain account records for the period required under applicable law in your jurisdiction after closure. Once that window ends, your personal data is removed from both primary databases and scheduled backup sets.

We use session, preference and analytics cookies. Session and preference cookies are essential for account function. Analytics cookies are optional — you can decline or withdraw consent for them at any time through the cookie settings panel on site.

Reach our privacy team directly via email or through the live chat on any z10r page. Mark your message as a privacy concern and include your registered email so we can locate your records and respond with a reference number within 24 hours.

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